E-BUSINESS

13 1 20 E-BUSINESS Diana, Anastasia Primary Author TJIPTONO, FANDY Additional Author mixed material 9797635449 TQM : TOTAL QUALITY MANAGEMENT Tjiptono, Fandy Primary Author mixed material SERVICE MANAGEMENT; Mewujudkan Layanan Prima Tjiptono, Fandy Primary Author mixed material 9789792967197 PEMASARAN GLOBAL; Konteks Offline & Online, Ed.1 Tjiptono, Fandy Primary Author Gregorius Chandra Additional Author mixed material 9789793532561 SERVICE, QUALITY DAN SATISFACTION, EDISI 4 TJIPTONO, Fandy Primary Author CHANDRA, GREGORIUS Additional Author mixed material 9789792953848 PEMASARAN JASA: PRINSIP, PENERAPAN, PENELITIAN Tjiptono, Fandy Primary Author mixed material 9789792944174 STRATEGI BISNIS TJIPTONO, Fandy Primary Author mixed material 9789792903652 SERVICE, QUALITY & SATISFACTION TJIPTONO, Fandy Primary Author mixed material PEMASARAN JASA; PRINSIP, PENERAPAN, PENELITIAN Tjiptono, Fandy Primary Author mixed material 9789792944174 SERVICE MANAGEMENT: MEWUJUDKAN LAYANAN PRIMA, EDISI 2 Tjiptono, Fandy Primary Author mixed material 9789792930467 STRATEGI PEMASARAN Tjiptono, Fandy Primary Author mixed material 9789792904086 SERVICE MANAGEMENT : MEWUJUDKAN LAYANAN PRIMA Tjiptono, Fandy Primary Author mixed material 9789792905090 PRINSIP-PRINSIP TOTAL QUALITY SERVICE (TQS) TJIPTONO, Fandy Primary Author mixed material