| Classification | 658.8 |
| Title | SERVICES MARKETING |
| Edition | |
| Call Number | 658.8 Zei s. MUGAS |
| ISBN/ISSN | 978-007-126393-1 |
| Author(s) | Zeithaml, Valarie A Britner, Mary Jo & Gramler, Dwayne D |
| Subject(s) | customer cervice |
| Series Title | INTEGRATING CUSTOMER FOCUS ACROSS THE FIRM | GMD | Buku |
| Language | English |
| Publisher | McGRAW-HILL |
| Publishing Year | 2009 |
| Publishing Place | NEW YORK |
| Collation | xii,708 hlm,, 23 cm |
| Abstract/Notes | PEMASARAN JASA |
| Specific Detail Info | MARKETING |
| Image |  |
| File Attachment | LOADING LIST... |
| Availability | LOADING LIST... |
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